Help & Support

Need help? Use the options below and our team will assist you as quickly as possible.

Best Place To Get Help

Join our Discord and open a support ticket for account issues, reports, bug reports, and general help.

Open Discord

Or email us at support@pixelretreat.com.

In-Game Help

If a staff member is online, ask your question in chat clearly and include enough detail so we can help fast.

For serious issues, always use a support ticket so nothing gets missed.

When You Report An Issue

  • Include your username and what server zone it happened in.
  • Explain what happened step-by-step.
  • Add screenshots or clips when possible.
  • Share exact error messages if you have them.

Response Priority

  • Server-breaking bugs and safety issues are handled first.
  • Account and claim issues are handled next.
  • General questions are answered as soon as possible.

Safety Reminder

Never share your password, email password, or private personal data with anyone. Staff will never ask for your password.